L189's Privacy Policy — Your Data, Our Responsibility

1 Introduction & Scope

L189.win ("we", "platform") is fully committed to protecting your personal information. This Privacy Policy Explains what types of information we collect, how we use it, and the circumstances under which it may be shared with third parties.

By using the l189 platform, you agree to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using the platform. This policy applies to our website, mobile app, and all related services.

2 What Information We Collect

2.1 Information Provided at Registration

We collect the information you voluntarily provide when opening an account. This data is essential for managing your account and verifying your identity.

• Full Name & Date of Birth
• Mobile Number & Email Address
• National ID (NID) or passport number (for KYC verification)
• Payment method details (bKash, Nagad, Rocket number)
• Address (if required)

2.2 Automatically Collected Information

Some information is collected automatically while you use the platform. This data is used to improve platform performance and ensure security.

• IP Address & Device Type
• Browser Information & Operating System
• Login Time & Session Data
• Game history and betting records
• Cookies & Local Storage Data

2.3 Information Received from Third Parties

In some cases, we may receive information from legitimate third-party sources, such as payment processors or identity verification services. This information is used solely to protect your account and prevent fraud.

3 Purpose of Data Use

L189 uses your information only for specific, legitimate purposes. We never use your personal data for unnecessary or unauthorized activities.

We also use your information to improve the platform, test new features, and personalize your gaming experience. Your consent will always be obtained before any marketing communication.

4 Who We Share Information With

L189 never sells your personal information. In certain circumstances, limited data may be shared with trusted partners.

4.1 Service Providers

Only the information necessary to deliver services is shared with payment gateways, game providers, and technology partners. Each of these partners operates under a strict confidentiality agreement.

4.2 Legal Obligations

Information may be disclosed in response to a court order, regulatory directive, or lawful request from a law enforcement authority. In such cases, we provide only the minimum information required.

4.3 Fraud Prevention

If money laundering or fraudulent activity is suspected, relevant information may be shared with the appropriate security authorities. This is done solely to protect all honest members.

5 Data Protection Methods

L189 protects your information using internationally recognized security technology. Our security infrastructure is regularly audited by independent third parties.

• 256-Bit SSL Encryption: All data transfers occur through encrypted channels
• AES-256 Data Encryption: All stored data is secured with the highest level of encryption
• Two-Factor Authentication (2FA): An extra layer of security at login
• Firewall & DDoS Protection: Server-Level Security
• Regular Security Audits: Tested by an independent expert team
• Restricted Access Policy: Only authorized staff can access your data

That said, no online platform can guarantee 100% security on the internet. We strongly recommend using a strong password and never sharing your account credentials with anyone.

6 Cookie Policy

L189 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve your experience.

6.1 Types of Cookies

• Essential Cookies: Required for login sessions and security
• Functional Cookies: Remembers your preferences and settings
• Analytics Cookies: Collects platform usage statistics

You can manage cookies at any time through your browser settings. However, disabling essential cookies may limit access to certain platform features.

7 Data Retention Period

How long your information is retained depends on the type of data and the applicable legal requirements.

• Account Information: For the duration the account remains active, and for a minimum period after closure 5 Years
• Transaction Records: Retained for a maximum period as required by law 7 Years
• Communication History: 3 Years
• Gaming Logs: 2 Years

After the applicable retention period, your data is permanently deleted or anonymized so that you can no longer be identified.

8 Your Rights

You have several important rights regarding your personal information on l189. We fully respect and uphold each of these rights.

• Right to Know: You can find out what information we hold about you
• Right to Rectification: You may update any inaccurate or outdated information
• Right to Erasure: You may request deletion of your data under certain conditions
• Right to Restrict Processing: You may request to restrict the processing of your data in certain circumstances
• Right to Object: You may opt out of marketing communications at any time
• Right to Portability: You can download a copy of your data

To exercise any of these rights, please contact our support team. We will respond to your request within 30 days.

9 Protection of Minors' Data

L189 is strictly for users aged 18 and above. We do not knowingly collect information from minors. Age is verified during registration, and proof of age is required as part of the KYC process.

If a minor's account is identified, it will be immediately suspended and all collected data will be deleted.

10 Communication & Updates

This Privacy Policy For any questions, complaints, or requests regarding this, please get in touch with us. Our data protection team is always ready to assist you.

Email: [email protected]
Live Chat: 24/7 Bengali Support (access via the platform)