1 What is responsible gaming and why does it matter?

Responsible Gaming means treating gaming as a form of entertainment — not a source of income. At l189, we believe gaming is truly enjoyable only when each player understands and respects their own limits.

Online gaming and betting can be a thrilling experience. But for some people, it can become a habit that affects personal wellbeing, family relationships, and financial stability. That's why l189, from the very beginning, Responsible Gamingas a core part of its platform principles.

Our goal goes beyond providing entertainment — we want to ensure every member can play safely, healthily, and in control. Your wellbeing is our top priority.

Keep in mind: Gaming is never a solution to financial problems. Only bet with money you can afford to lose.

2 l189 Protection Tools

L189 gives every member control over their own gaming. Our platform offers a range of protection tools you can use at any time.

Deposit Limits

Set a daily, weekly, or monthly maximum deposit limit. Once set, it takes effect immediately.

Session Time Limit

Decide on a maximum number of hours to play each day. You'll get an automatic notification when that time is up.

Benefits of Taking a Break

Temporarily suspend your account for anywhere from 24 hours to 6 weeks — no questions asked.

Self-Exclusion

Permanently close your account for a period of 6 months to 5 years. Re-registration will not be permitted during this time.

Betting Limits

Set a maximum amount per bet to reduce the risk of significant losses.

Promotion Opt-Out

You can opt out of bonus and promotional notifications at any time.

These protection tools can be activated from your account settings. If you need assistance, contact our 24/7 support team.

3 Signs of Problematic Gaming

Take a moment to assess yourself. Read the questions below and answer honestly. If most of your answers are "yes", it's time to seek help.

Check yourself — are you at risk?
Are you placing more bets to recover money you've lost?
Are you hiding your gaming from family or friends?
Do you want to stop gaming but feel like you can't?
Are you taking out loans or spending your savings on gaming?
Do you feel anxious or irritable when you can't play?
Is gaming affecting your work, studies, or relationships?
Pay attention: If you notice two or more of the above signs, take a break now and seek professional support.

Physical & Mental Warning Signs

  • Trouble sleeping or disrupted sleep
  • Irregular eating habits
  • Headaches, restlessness, and loss of concentration
  • Withdrawing from family and social life
  • Financial Pressure and Hidden Costs

4 The Golden Rules of Safe Gaming

Responsible Gaming means following a few simple but important rules. At l189, we encourage all our members to stick to these guidelines.

  • Set your budget in advance: Set a spending limit for each week or month in advance, and don't go over it.
  • Set a time limit: Avoid gaming outside your set hours each day. Set an alarm or use the platform's session timer.
  • Accept losses and move on: Chasing losses with more bets is a dangerous cycle. Don't fall into that trap.
  • Don't play under stress or intoxication: Avoid gaming when you're angry, frustrated, or under the influence of alcohol.
  • Gaming is entertainment: Don't treat gaming as a career or a source of income. Winning is never guaranteed.
  • Take regular breaks: Take at least a 10-minute break every hour. Long sessions weaken your judgment.
  • Let someone close to you know: When someone close to you knows, you naturally stay within limits.

Responsible Gamer Score — where do you stand?

Budget ControlSecured
Time ManagementGood
Emotional ControlAware

5 Minor Protection Policy

L189 strictly prohibits gaming for anyone under 18. Age is verified at registration, and a government-issued ID is mandatory during the KYC process.

Advice for Parents

If there are minors in your household who use your devices, please take the following steps:

  • Install parental control software on your device
  • Never share your account login details with anyone
  • Block gaming sites on your browser
  • Educate your children about the risks of online gaming
If an underage account is detected The account will be immediately closed, all transactions will be cancelled, and data will be deleted.

6 How to Get Help

Gaming addiction is a real problem, but recovery is possible. Seeking help is not a sign of weakness — it takes courage. l189 is always here for you.

Contact l189

Our 24/7 Bangla support team is always ready to help. Reach us via live chat or email ([email protected]) to reach us and describe your issue directly.

Self-Exclusion Process

If you feel gaming is becoming hard to control, l189's Self-Exclusion Use this feature. Once activated:

  • The account will be fully locked
  • No bonus or promotional offers will be sent
  • Your account cannot be reactivated before the set period ends
  • Your existing balance will remain safe
Your wellbeing matters to us more than any business goal. Don't wait to seek help.